Why run agency evaluations? What's your reason?

Take advantage of the summer

The middle of the year provides a timely opportunity to touch base with your agencies.

There is no such thing as a perfect agency. While many companies place a considerable amount time selecting which agencies they choose to partner with, sometimes even the "perfect agency" seems to lose its shine after the actual workload begins.

Decideware, in partnership with the World Federation of Advertiser, will present "Agency Evaluation: Results from a 2017 Joint Survey" on September 21st at 10:00 am EST. 

Richard Benyon, CEO of Decideware presented  "Advancing the Agency Evaluation Process" at a April ANA Procurement Series webinar, along with client-side input from Jim Zambito of Johnson & Johnson and Joyce Costello of IBM.

The ANA has just released the June issue of FORWARD, and included is a cutting-edge thought-leadership article by Richard Benyon, CEO of Decideware, titled"Why the Right Scope of Work is So Important: An Effective Scope of Work Ensures the Right Work Gets Done in the Right Way".

Richard Benyon, CEO of Decideware, will present  "Advancing the Agency Evaluation Process" in an upcoming ANA Procurement Series webinar, along with client-side input from Jim Zambito, Executive Director, Agency Relations and Finance Controller of Johnson & Johnson.

In August 2016, the ANA and Decideware conducted a survey to better understand how companies are using data to manage agency relationships and how learnings from this survey can be applied to optimize client-agency performance.

Many organizations find it so challenging to administer and manage an agency relationship management program that they end up skipping one of the most important phases – Action Planning.

Over time, agency evaluation programs can run out of steam. Some reasons for this can include:

Agency evaluation programs are important but they do have challenges. One of the most important is designing what happens after the people working on the business have completed their questionnaire.

One model you can use to help understand agency performance looks at a “Value Multiplier” – the two main elements all agencies should excel at; Strategy (their thinking) and Core Outputs (including creative ideation). In order to deliver this, the agency needs a set of “Enablers”, specifically their people, and their processes (including their financial management).

Once advertisers have collected their assessments, and analyzed the data, it's time to share comments with their agency and start taking steps to improve operations. Advertisers want to deliver in-depth, but constructive feedback to continue to enhance their relationship with their agencies.

To make better decisions, it is vital to have data you can rely on. An evaluation is nothing without a strong, in-depth question set. Designing questionnaires or scorecards can be one of the more complicated portions of the process, as advertisers need to include input from the various departments interacting with the agency, and in many cases the agencies themselves.