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Four Best Practices to Improve Agency Evaluation Scorecards

Effective supplier performance management is more than just the best KPIs. In fact, many performance management initiatives within the supply chain are unsuccessful because they do not measure the correct data, collect it accurately or communicate it with suppliers and other internal departments.
Here are four strategies to focus on when creating--or fixing--your performance management program.

1. Align business initiatives with scorecards 


To figure out which KPIs and which agencies to focus on, meet first with the executive team to determine what the main goals of the business are. Find out where improved performance will actually improve the business’ bottom line. Then, you can take a step back and develop scorecards that will benefit your business.

2. Establish how you will evaluate performance and communicate


The next step is to determine your thresholds for both excellent and poor performance. Before working with agencies to improve their performance, you must internally set what your standards are going to be. When will agencies be rewarded? When will you disengage with poor performers? Decide this before you begin working with agencies.

3. Communicate with agencies


From initial contact to the KPIs to contract re-regotiations, performance mangers need to communicate with agencies regarding performance expectations. Communicate and open dialogue will help both sides - agencies will know what to expect and where they need to improve to succeed, and performance managers will learn what’s working for agencies and what’s not.

4. Communicate internally


Performance scorecard results are useful for other supply departments, but information visibility is necessary for this to take place. Internal visibility will allow for collaboration between performance managers, and other stakeholders as they attempt to decrease the supply base’s susceptibility to natural and financial disaster.

For more on this discussion, check out this blog post: Four Best Practices to Improve Supplier Performance Scorecarding.

And check out the buyer's guide.

For more advice and assistance about developing screcards for your strategic supplier assesment programs, contact

Author: VJ Ratnam, Decideware

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