Coleman Raymond discusses her role in transforming IHG's Agency Strategy and Operations Practices
Partner Contribution: Coleman Raymond. Courtesy of InterContinental Hotels Group
Changing the future course of something can be a daunting task under the best of circumstances. Attempting to alter a corporate process or way of working that affects hundreds of people, both inside a global organization and externally with strategic partners, can be virtually impossible. But that's the exact task InterContinental Hotels Group (IHG) set when founding its Agency Strategy and Operations team in its Atlanta office in 2018.